Terms of service
OVERVIEW
This website is operated by Ferm Wellness Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Ferm. Ferm offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all terms and conditions, you may not access the website or use any services.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence.
You may not use our products for any unlawful or unauthorised purpose, nor violate any applicable laws in your jurisdiction.
You must not transmit any harmful code, viruses, or malware.
Any breach of these Terms may result in immediate termination of your access to the Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Your content (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without express written permission.
SECTION 3 – ACCURACY OF INFORMATION
Information on this site is provided for general information only. We are not responsible if information is inaccurate, incomplete, or out of date.
We reserve the right to modify site content at any time without obligation to update information.
SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES
Prices and product availability are subject to change without notice.
We may modify or discontinue the Service at any time without liability.
SECTION 5 – PRODUCTS
Certain products are available exclusively online and may have limited quantities.
All products are subject to our Returns & Refunds Policy, available here.
We do not guarantee that product quality will meet expectations or that any errors will be corrected.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders at our discretion, including orders that appear to be placed by resellers or distributors.
You agree to provide accurate and up-to-date account and purchase information.
For more information, please review our Returns & Refunds Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” without warranties or endorsements. Use of these tools is at your own risk.
SECTION 8 – THIRD-PARTY LINKS
We are not responsible for third-party content, websites, or transactions. Please review third-party policies carefully.
SECTION 9 – USER SUBMISSIONS
Any feedback or content you submit may be used by us without restriction or compensation.
You agree your submissions will not violate any third-party rights or laws.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy, available here.
SECTION 11 – ERRORS AND OMISSIONS
We reserve the right to correct errors and cancel orders if information is inaccurate at any time.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site or content for unlawful, abusive, fraudulent, or harmful purposes. We may terminate access for violations.
We reserve the right to correct errors and cancel orders if information is inaccurate at any time.
SECTION 13 – SUBSCRIPTIONS
By purchasing a subscription, you agree to recurring monthly billing in accordance with the selected plan. Certain subscription offers may include a minimum commitment period, which will be clearly stated at the time of purchase. For these plans, cancellations are not permitted until the minimum number of payments has been completed.
CONTACT US
If you have any questions about this policy, please contact us at:
info@fermwellness.com
Ferm Wellness Pty Ltd
12B Union Street, Balmain East, NSW 2041, Australia