Privacy policy

Last updated: January 3, 2026

Ferm Wellness Pty Ltd operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Ferm Wellness is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address

  • Financial information including payment card information, transaction details, form of payment, and payment confirmations

  • Account information including your username, password, preferences and settings

  • Transaction information including the items you view, add to your cart, or purchase, and your past transactions

  • Communications with us including customer support inquiries

  • Device information including your IP address, browser type, and other identifiers

  • Usage information including how and when you interact with the Services

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, or contact us

  • Automatically through the Services, including cookies and similar technologies

  • From service providers who assist us in operating the Services

  • From partners or other third parties, where permitted by law

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

  • Provide, operate, and improve the Services

  • Process payments and fulfil orders

  • Communicate with you about your account or purchases

  • Send marketing and promotional communications, where permitted by law

  • Detect and prevent fraud or misuse of the Services

  • Comply with legal obligations and enforce our terms and policies

HOW WE DISCLOSE PERSONAL INFORMATION 

We may disclose your personal information in the following circumstances:

  • With Shopify and third-party service providers who support our business (e.g. payment processing, fulfilment, analytics)

  • With marketing and advertising partners, in accordance with their privacy policies

  • Where you direct or consent to the disclosure

  • In connection with corporate transactions or legal obligations

  • To protect the rights, safety, or property of Ferm Wellness Pty Ltd, our customers, or others

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information in order to provide and improve the Services. Information may be transferred to and processed in countries other than where you reside.

To learn more about how Shopify uses personal information and your rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

THIRD-PARTY WEBSITES AND LINKS 

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their policies.

CHILDREN'S DATA 

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

SECURITY AND RETENTION 

We implement reasonable safeguards to protect your personal information, but no method of transmission or storage is completely secure. We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.

YOUR RIGHTS AND CHOICES 

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, or to opt out of certain data uses such as targeted advertising.

You may exercise your rights where indicated on the Services or by contacting us using the details below. We may need to verify your identity before responding.

INTERNATIONAL TRANSFERS 

Your personal information may be transferred, stored, and processed outside the country in which you reside. Where required, we rely on appropriate safeguards to protect your information.

CHANGES TO THIS PRIVACY POLICY 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

CONTACT

If you have any questions about this policy, please contact us at:
info@fermwellness.com
Ferm Wellness Pty Ltd
12B Union Street, Balmain East, NSW 2041, Australia

For the purpose of applicable data protection laws, Ferm Wellness Pty Ltd is the data controller of your personal information.